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Emergency Responder Computer Glitches Prove Costly

The city's 911 computer dispatch system that alerts emergency responders has been experiencing some glitches within recent weeks. These computer glitches have resulted in delays that could make the difference in life-and-death situations. Some believe that it was this type of computer glitch that contributed to the death of a 4-year-old girl. The girl was killed when an unlicensed teenager fled police and crashed an SUV into the young girl and her grandmother.

Investigators evaluated the 911 call logs and found that it took emergency responders much longer than usual to arrive at the scene where the accident occurred. It took 4 minutes and 18 seconds to request the ambulance and another 3 minutes and 52 seconds for the ambulance to get to the scene. What went wrong?

A series of anonymous insiders have said that the new system the NYPD is using for emergency calls has already failed several times. It was just launched last week. When the system goes down, emergency operators have to manually write down the 911 requests instead of inputting them electronically into the system.

Unlike most other legal actions, a lawsuit against a municipality involves preliminary legal requirements, which can be fatal if not properly addressed. When presented with a claim involving a governmental agency, special requirements will apply. There are obvious government agencies where this will occur, such as: the City of New York and the New York City Transit Authority as well as numerous separate entities that, although seemingly linked to New York City will impose these special requirements as well. Such agencies include the Metropolitan Transportation Authority, Metro North Railroad, LIRR, Port Authority of New York and New Jersey, New York City Housing Authority and the New York City Health & Hospitals Corporation.

An injured party aggrieved by a governmental agency has 90 days to file a claim via a legal document called a Notice of Claim. Before proceeding with a claim against a municipality, the filing of the Notice of Claim is a condition precedent to the presentation of any claim.

Cases against municipalities are difficult, time consuming and take far longer to resolve than case against private (non-governmental) defendants. If you are involved in any type of accident with a government employee, agent or agency, contact our offices immediately.


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The Law Firm of Steven I. Fried, P.C. - Bronx Personal Injury Attorney
Located at 5600A Broadway, Bronx, NY 10463.
Phone: (212) 964-5777.
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